Terugbetalingsbeleid

1. Philosophy of Our Workspace Sanctuary

At our store, we believe that your workspace should be an inspiring sanctuary of focus, comfort, and refined aesthetics. Every handcrafted coaster, precision-engineered mousepad, and delicate desktop aroma diffuser we curate is designed to elevate your daily professional routine. We take immense pride in the quality and craftsmanship of our goods. However, we understand that sometimes an item may not perfectly match your vision or physical workspace harmony. This Return and Refund Policy outlines our commitment to ensuring a transparent, seamless, and customer-centric resolution process whenever expectations are unfulfilled.

Core Guarantee: We stand by the integrity of our desktop accessories. If you encounter any structural flaws or dissatisfaction upon receiving your order, our dedicated support team is ready to assist you through a smooth pathway to resolution.

2. The Return Eligibility Window

We provide a generous 30-day evaluation period starting from the exact date your shipment is successfully delivered to your doorstep. To qualify for a standard return, exchange, or store credit, your items must adhere to the following baseline parameters:

• Unused & Pristine Condition: Coasters and mousepads must show zero signs of wear, liquid exposure, scratches, or cosmetic alterations.

• Original Packaging: Products must be returned in their original branded packaging boxes and protective layers to prevent transit damage.

• Aroma Diffusers Policy: Desktop diffusers may only be returned if they remain completely unsealed, unfilled with essential oils, and unpowered. Due to stringent hygiene and health safety regulations, once a diffuser has been filled, operated, or exposed to fragrance oils, it becomes non-returnable unless proven genuinely defective upon unboxing.

3. Non-Returnable Categories

To maintain absolute safety and fairness for all patrons, certain merchandise categories are permanently excluded from our standard return policy:

• Custom-engraved desk mats or personalized promotional coasters created explicitly to specification.

• Clearance items marked down as final sale or closeout inventory during promotional seasonal events.

• Opened, tested, or used aroma diffuser consumable liquids, essential oils, or replacement reed sticks.

4. Step-by-Step Return Procedure

Initiating a return is simple and structured to ensure your request is prioritized without bureaucratic friction. Follow these precise operational steps:

• Step 1 — Contact Support: Send an email directly to our support desk at [email protected]. Include your Shopify order reference number, full name, clear photographs of the item's current state, and the explicit reason for the return.

• Step 2 — Return Authorization: Our team will review your submission within 48 business hours and provide you with a Return Merchandise Authorization (RMA) tracking code along with the designated return logistics destination address.

• Step 3 — Secure Packaging: Pack the items securely in robust outer cardboard boxes. Clearly write the RMA code on the exterior shipping label to ensure rapid warehouse intake.

5. Shipping Fees & Financial Reimbursements

Responsibility for return shipping costs depends entirely on the nature of the return. If you are returning an item due to personal preference change or incorrect size/style selection, the customer absorbs the return shipping expenses. Conversely, if the return stems from a verified merchant error, structural defect, or transit damage, we will issue a prepaid return shipping label or reimburse your shipping receipt fully.

Once your parcel arrives at our Rotterdam warehouse, our inspection team thoroughly evaluates the merchandise within 3 to 5 business days. Approved returns trigger an automatic refund processed back to your original credit card or Shopify payment gateway account within 7 business days.

6. Damaged, Defective, or Erroneous Deliveries

If your package arrives with crushed corners, shattered ceramic coasters, or a malfunctioning electronic aroma diffuser, please notify us within 48 hours of delivery. Attach photographic evidence of both the shipping container and the compromised goods. We will immediately expedite a pristine replacement free of charge or issue a total refund.

Legal Entity & Registered Headquarters:
QE Advocatuur B.V.
Wilhelminakade 93, 3072 AP Rotterdam, Netherlands
Contact Email: [email protected] | Store Portal: 1kaxxs-0t.myshopify.com